The Direct Express card is a prepaid debit card you can use to access your benefit payment, without a bank account. This practice is typically used by hotels, rental car companies, gas stations, and other merchants who block in advance for more than the actual cost of the transaction. No. Can I pay at the pump or do I need to pay the cashier? 11.5 What do I do if I need help using the Direct Express. If you experience a problem using your Card at the self-service pump of that posted Escape will cancel and close the window. The Direct Express card is a prepaid debit card that allows beneficiaries to access and use their Social Security benefits. A Direct Express card is a debit card that can be used to access benefits without the use of a bank account. Call the Customer Service number below or write to us at the address our Customer Service number and at our web site, www.usdirectexpress.com. Make a purchase using your PIN, at many places, especially grocery stores you can also get cash back for free. Can I sign up for a Direct Express, Each Federal benefit agency has different rules in place for representative payees, including enrollment for the Direct Express, 2.7 Are federal benefit recipients residing in a healthcare facility eligible for the Direct Express, 2.8 Can recipients who have a Direct Express, Yes, anyone receiving federal benefits can sign up for the card. know your Card Account balance. All have had trouble accessing their Social Security benefits because of the card. International Incorporated. If we do not complete an electronic fund transfer (Transaction) to or from Be sure to call the Direct Express, 10.4 Can I still use my old Direct Express. Transaction hold or security freeze described in these Terms; or. Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. The Government may monitor and audit the usage of this system. 10.10 What should I do if my Direct Express, Even though the chip in the EMV card adds a layer of security to your Direct Express, 11.2 How do cardholders get the Direct Express, 11.3 Is there a charge for the Direct Express. If you believe a fee was charged when it should not have been, Your monthly benefits will be available on your payment dayon time, every time. and a record of your Transactions by calling the Customer Service number counsel. The surcharge fee is charged to you in addition to any fee that Direct Express. feature will allow you to obtain cash from your Direct Transfers generally take three (3) Business Days. Here's the May 2023 schedule for when to expect your Social Security payment: May 3rd: The payment date if you received Social Security before May 1997, or if you're receiving both Social Security and SSI. Youre offline. A few other services you may choose to use with your card do have small fees. Direct Express lost card replacement can be done in one easy step. At this time, you cannot use your Direct Express. There is no cost to sign up for the card and there are no monthly fees. available Card Account balance along with any applicable Learn about other options for direct deposit, banking, financial inclusion, and more! with your Card. Those who want to sign up for a Direct Express card can do so by calling 1-800-333-1795 (available Monday through Friday from 9 a.m. to 7 p.m. Account transactions by calling us at the number on the back of your In areas that have already started using EMV chip cards, there has been a dramatic drop in counterfeit cards and fraud on lost or stolen cards. Card Account to complete the Transaction; We believe you may not have authorized the Transaction; Circumstances beyond our control (such as fire, flood, water damage, And you'll have more time to do the things you . If you do not have a bank account, the FDIC website offers information to help you open an account online or at a local bank branch. Escape will cancel and close the window. Days, we may not credit your Card Account. manner at any of our offices, including locations other than where The estimated average time (burden hours) associated with filling out a paper direct deposit enrollment form is 10 minutes per respondent or record keeper, depending on individual circumstances. however, we may take up to 45 days to investigate your complaint or question. If so, you are out of compliance with the law. fees (See Section X, "Fees") You should ensure that you have As the official benefits website of the U.S. government, Benefits.gov provides information on over 1,000 federal benefits, including . of Mastercard International Incorporated. Those already receiving federal benefits by paper check must contact their paying agency to switch to an electronic payment method. situations, we may recover those funds from you or your estate. Most services are free. The clerk or machine will prompt you to enter your PIN if you select "debit." If you would like to learn more about Direct Express view Treasury's You Tube Video, Privacy Act Statement for Direct Express Call Resolution Site, starting or changing Direct Deposit online, contacting your bank, credit union or savings and loan association, or. . Mastercard and the Mastercard Brand Mark are registered trade marks Federal law mandates that all Federal benefit payments including Social Security and Supplemental Security Income benefits must be made electronically. tell us within two Business Day, you can lose no more than $50 if someone used The Direct Express is useful for managing your federal benefit payments, like Social Security and Disability benefits. The chip in the card is provided at no additional cost to you, the cardholder. If you use your debit card at an ATM or make purchases with cash back, you are required to enter your PIN. Business Day. Direct Deposit. keep it near your Card. You also can get information about your Card Account balance unauthorized use of your funds, Card or PIN; there are conflicting claims Once a Card. Direct deposit (EFT) is safe, secure, efficient, and less expensive than paper check payments and . card is issued by Comerica Bank, pursuant to a license by Mastercard Instructions to make a telephone transfer or bill payment that When you save your enrollment information your IP address will be captured. It's Convenient: You can make purchases anywhere Debit MasterCard. Once you "Enroll" we will begin to validate your enrollment. and get immediate feedback when you have a concern. if they exceed your authorization. You can instruct us through our automated telephone Funds Transfer service, Mobile App, or Website to transfer funds from your card account to your personal United States bank account. If you do, you will be responsible for any Transactions they conduct, even You can use the card to make purchases, pay bills or get cash at thousands of locations. electronically. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. fee, the Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. of Use, By accepting this Card, you agree to call Customer Service at If successful, our system will process your payment; otherwise, you will be required to correct all errors listed within the enrollment form. If we cannot authenticate or verify your personal bank account information, we may limit your initial transfer to $200.00 or not allow the transfer to proceed. Card to make purchases, you must use your PIN. We may honor legal process that is served in any or question. Incorporated. This is a read only version of the page. Can I receive all of the benefits on one Direct Express, 2.6 I am a representative payee who receives another type of federal benefit payment on behalf of someone else. For our current operating hours, click here. However, one of the most often asked questions is whether the Direct Express card account can be used the same way as a regular checking account. If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account you may not get back any money you lost after 120 days, if we can prove that we could have stopped someone from taking the money if you had told us in time. fees (See Section X, "Fees") You should ensure that you have The fee waiver earned for that deposit expires on the last day of the following month in which the deposit was credited to the card account. We encourage you to look closely at the fee summary above so you can be sure to use your card wisely and avoid fees whenever possible. the use of your PIN. This collection of information is authorized by Title 31 of the . Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. 1.2 What type of federal payments can I have on the Direct Express, When you sign up to receive your federal benefits on the Direct Express. Direct Express. 5.8 Is Customer Service available in languages other than English? without your permission if you had told us, you could lose as much as $500. There is a fee for each transfer (See Section X, Fees). Card is being used for any unlawful purpose; or we believe you All persons are hereby notified that the use of this system constitutes consent to such monitoring and auditing. the .gov website. Unless the law prohibits us, we may notify you of such process by Call 1-877-874-6347 to enroll for direct deposit or a Direct Express Debit Mastercard. The approximate date when the error took place. or other legal process which we believe in good faith is valid. can prove that we could have stopped someone from using your Card or PIN

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